RETURN POLICY
OVERVIEW
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and hygienic liner attached, and in its original packaging. You’ll also need the receipt or proof of purchase
HOW IT WORKS
This is our return process:
1.Write us at hello@shopmareehaute.com. Please mention the following:
2.Wrap the returning purchase safely in an appropriate package. You can use the box we sent you, if you like.
3.Then ship back your item to the below address. As we are a small startup, we are unfortunately unable to offer any return shipping charges.
Teresa Paiva
Rua Helena Vieira da Silva 374, entrada 6, 1E
4450-590 Leca da Palmeira
Portugal
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can always contact us for any return question at hello@shopmareehaute.com.
